Our general terms and conditions

1. Purpose

These General Terms and Conditions (GTC) govern the contractual relationship between Toma Web Agency (hereinafter referred to as "the Provider") and any client wishing to order website creation, hosting, or maintenance services. Any order implies full acceptance of these terms.

2. Orders

Orders are validated after acceptance of the quotation by the client. Quotations are valid for 30 days unless stated otherwise. Once signed, the client commits to the agreed terms. Any contract modification must be agreed upon in writing.

3. Services

The services provided by Toma Web Agency are defined in the offer sent to the CLIENT. Additional services not included in the initial offer may be subject to additional billing...

4. Client Obligations

To enable Toma Web Agency to carry out its mission, the CLIENT agrees to comply with the following obligations:

4.1 Active collaboration

The nature of the services provided requires active involvement from the CLIENT throughout the project.

4.2 Required information

The CLIENT agrees to inform Toma Web Agency in writing of any changes affecting their business...

4.3 Documents and rights

The CLIENT must provide all requested documents and ensure they hold the necessary rights...

5. Pricing and Payment

Payment terms are defined in the quotation, with a 30% deposit required upon signing and the balance due upon project delivery...

6. Deadlines and Delivery

Delivery timelines are provided for guidance only and may vary depending on project complexity...

7. Hosting and Maintenance

Optional hosting and maintenance services are offered by the Provider...

8. Warranty and Support

Developed websites benefit from a 30-day conformity warranty following delivery...

9. Intellectual Property

The Provider retains intellectual property rights until full payment has been made...

10. Confidentiality and Data Protection

All information provided by the client is treated confidentially...

11. Right of Withdrawal

Professional clients waive their right of withdrawal once the service has been fully performed.

12. Liability

12.1 Claims

Any claim regarding improper contract execution must be submitted in writing...

12.2 Damage limitation

In any case where the CLIENT claims damages attributable to Toma Web Agency...

12.3 Limited liability

Any liability recognized shall be strictly limited...

12.4 Liability exclusion

Toma Web Agency shall not be liable for loss of profit or business...

12.5 SEO

Toma Web Agency does not guarantee SEO results and is bound by an obligation of means.

13. Governing Law and Disputes

These terms are governed by Belgian law...

14. Force Majeure

In case of force majeure preventing contract execution...

15. Severability Clause

If any clause is deemed invalid, the remaining clauses remain enforceable...